Terms of service

Last Updated: September 28, 2026

Welcome to Nestlume. These Terms of Service govern your access to and use of the Nestlume website, including the purchase of blankets and other products offered through our online store.

By accessing our website, browsing our products, placing an order, or using our services, you agree to be bound by these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website or place an order through our store.

1. About Nestlume

Nestlume operates an online store offering blankets and related products for customers in the United States.

Store Name: Nestlume
Website: nestlume.us
Phone: +1 (423) 292-5509
Email: info@nestlume.us
Address: 3801 Needham Dr, Kingsport, TN, 37664-3842, United States

2. Use of Our Website

You agree to use the Nestlume website only for lawful purposes and in accordance with these Terms of Service.

You must not:

  • Use the website for fraudulent, unlawful, or unauthorized purposes.

  • Attempt to interfere with or disrupt the operation or security of the website.

  • Introduce viruses, malware, harmful code, or other destructive technology.

  • Attempt to gain unauthorized access to our systems or other users' information.

  • Copy, reproduce, modify, distribute, or exploit website content without authorization.

  • Use automated systems, bots, crawlers, or scraping tools to collect website content without our permission.

  • Submit false, misleading, or fraudulent information.

  • Use the website in a manner that could damage Nestlume, our customers, service providers, or other parties.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these terms or applicable laws have been violated.

3. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you should use the website only with the involvement and permission of a parent or legal guardian.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, dimensions, and other information displayed on our website are accurate and helpful.

However, actual product appearance may vary slightly due to:

  • Screen and device settings

  • Lighting conditions

  • Photography

  • Manufacturing variations

  • Material characteristics

  • Different display technologies

Colors shown on a screen may not exactly match the physical product.

We reserve the right to correct product descriptions, pricing information, images, specifications, or other website information when errors are identified.

5. Product Availability

Product availability may change without notice.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after an order is placed, we may contact you regarding the available options. Depending on the circumstances, we may offer a replacement, refund, or cancellation of the unavailable portion of the order.

6. Pricing

Prices displayed on our website are listed in U.S. dollars unless otherwise indicated.

Product prices, discounts, promotions, shipping charges, and other fees may change at any time.

We make reasonable efforts to display accurate pricing information. However, if an obvious pricing or listing error occurs, Nestlume reserves the right to correct the error.

If an order has been placed using an obvious pricing error, we may contact you before fulfillment to confirm whether you wish to proceed at the correct price. If you do not wish to proceed, the affected order may be canceled and any applicable payment refunded.

Applicable taxes and shipping charges may be added during checkout where required.

7. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After an order is submitted, you may receive an order confirmation. An order confirmation acknowledges that we received your order and does not necessarily mean that the order has been fully accepted or shipped.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in circumstances involving:

  • Product availability

  • Pricing or listing errors

  • Suspected fraud or unauthorized transactions

  • Incorrect customer information

  • Shipping restrictions

  • Duplicate or unusually large orders

  • Technical errors

  • Violations of these Terms of Service

If we cancel an order after payment has been collected, we will generally refund the applicable amount to the original payment method.

8. Customer Information

You agree to provide accurate, complete, and current information when placing an order or communicating with us.

This may include your name, email address, phone number, billing information, and shipping address.

You are responsible for checking your order information before completing your purchase.

If information is incorrect or incomplete, delivery may be delayed or a package may become undeliverable.

9. Payment

Payment must be successfully authorized before an order can be processed.

We may accept various payment methods displayed during checkout.

Payment information may be processed by third-party payment providers. You agree to provide valid and accurate payment information and authorize the applicable payment provider to process the transaction.

Nestlume may delay or cancel an order if payment cannot be authorized, is reversed, or is reasonably suspected to involve unauthorized activity or fraud.

10. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Unless otherwise stated, processing generally takes 1–3 business days, followed by an estimated standard delivery period of approximately 3–7 business days after dispatch.

Delivery estimates are not guaranteed delivery dates.

Delays may occur due to weather, carrier operations, holidays, transportation issues, incorrect addresses, high shipping volumes, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

For additional information, please review our Shipping Policy.

11. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Unless otherwise stated, eligible products may generally be returned within 30 days from delivery, subject to the conditions described in that policy.

Products that have been washed, used extensively, damaged, stained, or otherwise returned in a condition that does not meet the applicable return requirements may not qualify for a refund.

Nothing in these Terms of Service is intended to limit rights provided to consumers under applicable law.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can generally only be accommodated before an order enters processing, packing, or shipment preparation.

Once an order has been shipped, it generally cannot be canceled through the cancellation process and may instead be subject to our Return & Refund Policy.

13. Promotions and Discounts

From time to time, Nestlume may offer promotional codes, discounts, special offers, or other promotions.

Promotional offers may have specific conditions, expiration dates, product exclusions, purchase requirements, or usage limitations.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash.

  • Only one promotional code may be accepted per order.

  • Promotional discounts may not apply to previous purchases.

  • Promotions may be modified or ended when permitted by applicable law.

If a promotion has specific terms, those terms will control in the event of a conflict with these general terms.

14. Intellectual Property

The Nestlume website and its contents, including text, product descriptions, graphics, photographs, logos, designs, page layouts, icons, and other materials, may be protected by copyright, trademark, and other intellectual property laws.

Unless expressly permitted by Nestlume or applicable law, you may not:

  • Copy or reproduce website content for commercial use.

  • Republish our content on another website.

  • Modify or create derivative works from our content.

  • Sell, license, or redistribute our content.

  • Use our trademarks or branding without authorization.

You may view and use website content for personal, non-commercial shopping purposes.

15. Customer Reviews and User Content

If you submit a review, comment, photograph, testimonial, or other content to Nestlume, you represent that you have the right to submit that content and that it does not violate the rights of others or applicable law.

By submitting content, you grant Nestlume a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content in connection with our business and marketing activities, subject to applicable law.

You should not submit confidential, sensitive, or personal information that you do not want to be publicly displayed.

We reserve the right to remove or decline user content that we reasonably believe is unlawful, misleading, offensive, fraudulent, infringing, or otherwise inappropriate.

16. Third-Party Services

Our website may use third-party services to support functions such as:

  • Payment processing

  • Shipping

  • Website hosting

  • Analytics

  • Customer support

  • Marketing

  • Fraud prevention

  • Website functionality

Third-party services may have their own terms and privacy policies.

Nestlume is not responsible for the independent policies or practices of third-party providers except to the extent required by applicable law.

17. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or additional information.

Nestlume does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

You access third-party websites at your own discretion.

18. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Website availability may be affected by maintenance, technical problems, hosting issues, internet disruptions, security incidents, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue portions of the website or its features when reasonably necessary.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that:

  • The website will always operate without interruption.

  • All website content will always be complete or error-free.

  • Product information will never contain typographical or technical errors.

  • The website will always be free from harmful technical issues.

  • Every product will remain continuously available.

Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded or limited.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Nestlume will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including losses resulting from interruptions, delays, or third-party services.

Our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms of Service limits liability that cannot legally be limited or excluded.

21. Events Outside Our Control

Nestlume will not be responsible for delays or failures caused by circumstances reasonably outside our control.

Such circumstances may include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Carrier delays

  • Power or internet outages

  • Government actions

  • Labor disruptions

  • Public emergencies

  • Cybersecurity incidents

  • Supplier or fulfillment disruptions

  • Other unforeseen events

We will make reasonable efforts to communicate significant issues and resume normal operations when possible.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

23. Compliance With Laws

You agree to use our website and purchase our products in compliance with applicable laws, regulations, and rules.

Nestlume reserves the right to take reasonable action when necessary to comply with applicable legal requirements or protect our business, customers, service providers, or other parties.

24. Changes to These Terms

Nestlume may update or modify these Terms of Service from time to time.

When changes are made, we will update the "Last Updated" date at the beginning of this page.

Your continued use of the website after updated terms are posted may constitute acceptance of the revised terms to the extent permitted by applicable law.

We encourage you to review this page periodically.

25. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

26. No Waiver

If Nestlume does not immediately enforce a provision of these Terms of Service, that does not mean that Nestlume has waived its right to enforce that provision in the future.

27. Governing Law

These Terms of Service will be governed by and interpreted in accordance with the applicable laws of the United States and the State of Tennessee, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Nothing in these terms is intended to deprive consumers of mandatory rights available under the laws applicable to them.

28. Contact Us

If you have questions about these Terms of Service, your order, our products, or our website, please contact us:

Store Name: Nestlume
Website: nestlume.us
Phone: +1 (423) 292-5509
Email: info@nestlume.us
Address: 3801 Needham Dr, Kingsport, TN, 37664-3842, United States

By using the Nestlume website or placing an order, you acknowledge that you have had an opportunity to review these Terms of Service and agree to comply with them, subject to your rights under applicable law.