Privacy policy

Last Updated: September 28, 2026

Nestlume respects your privacy and is committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Nestlume, we may collect the following types of information:

Contact Information

This may include your name, email address, phone number, billing address, shipping address, and other contact details you provide when placing an order or contacting us.

Order Information

When you make a purchase, we may collect information related to your order, including the products purchased, order number, shipping information, billing details, transaction status, and return or refund information.

Payment Information

Payments are generally processed through third-party payment providers. We may receive limited payment-related information necessary to confirm and manage your transaction, but we do not necessarily store complete payment card details on our own systems.

Account Information

If you create an account or provide account-related information, we may collect information such as your name, email address, login-related information, and account preferences.

Communications

If you contact us by email, phone, contact form, or another communication method, we may retain information contained in your communication, including your contact details and the contents of your message.

Device and Technical Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, operating system, approximate location, referring pages, pages visited, and website interaction information.

Cookies and Similar Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, understand website usage, improve performance, and support relevant marketing activities.

2. How We Use Personal Information

Nestlume may use personal information for purposes including:

  • Processing and fulfilling orders

  • Processing payments and refunds

  • Arranging shipping and delivery

  • Providing order confirmations and tracking information

  • Responding to customer questions and requests

  • Processing returns, exchanges, and product issues

  • Providing customer support

  • Maintaining and improving our website

  • Understanding how visitors use our website

  • Preventing fraud, abuse, and unauthorized transactions

  • Protecting the security of our website and services

  • Managing customer accounts when applicable

  • Sending transactional communications

  • Sending marketing communications where permitted and where applicable

  • Personalizing website content and shopping experiences

  • Complying with legal and regulatory obligations

  • Enforcing our policies and protecting our legal rights

We use personal information only for legitimate business purposes consistent with applicable law.

3. How We Collect Information

We may collect personal information directly from you when you:

  • Place an order

  • Create an account

  • Subscribe to emails or marketing communications

  • Contact customer service

  • Submit a return or refund request

  • Complete a form on our website

  • Participate in a promotion or other website activity

We may also automatically collect certain technical information when you browse or interact with our website.

Some information may be provided by service providers that help us process orders, payments, shipping, analytics, customer support, fraud prevention, or other business operations.

4. Sharing Personal Information

Nestlume may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These parties may include:

  • E-commerce and website service providers

  • Payment processors

  • Shipping and delivery providers

  • Order fulfillment providers

  • Customer service providers

  • Website hosting and technology providers

  • Analytics providers

  • Marketing and advertising service providers

  • Fraud prevention and security providers

  • Professional advisors

  • Government authorities or other parties when required by law

Service providers generally receive only the information reasonably necessary to perform the services they provide.

We do not disclose personal information to unrelated third parties for their own independent purposes except where permitted or required by applicable law.

5. Sale, Sharing, and Targeted Advertising

Depending on the services and technologies used on our website, certain disclosures of personal information to advertising or analytics providers may be considered "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws.

Where applicable law provides you with the right to opt out of these activities, you may exercise that right through the privacy controls or data-sharing opt-out tools available on our website.

Nestlume does not knowingly sell sensitive personal information for purposes unrelated to providing our services.

6. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address or other contact information to send information about products, promotions, new collections, or other Nestlume updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the applicable communication.

Unsubscribing from marketing communications will not prevent us from sending important transactional or service-related communications, such as order confirmations, shipping updates, refund notifications, or customer service responses.

7. Cookies and Tracking Technologies

Nestlume may use cookies and similar technologies for purposes such as:

  • Keeping the website functioning properly

  • Remembering shopping cart or preference information

  • Understanding website traffic and usage

  • Measuring website performance

  • Improving website functionality

  • Supporting advertising and marketing

  • Detecting fraudulent or suspicious activity

Some cookies may be provided by third-party service providers.

You may be able to manage or disable certain cookies through your browser settings or available privacy controls. Disabling certain cookies may affect website functionality.

For additional information about cookies, please review our Cookie Policy.

8. Shopify and Third-Party Services

Our online store may be hosted or supported by Shopify and other technology providers.

These providers may process information necessary to operate the store, process transactions, provide checkout functionality, support payments, analyze website activity, and maintain website security.

Third-party providers may have their own privacy policies governing how they process information.

Shopify explains that information processed through merchant stores may include customer contact, shipping, transaction, device, and website activity information depending on the services used.

9. Payment Processing

When you make a purchase, payment information may be processed by third-party payment providers.

Payment providers may collect and process information necessary to authorize and complete transactions, detect fraud, comply with applicable requirements, and provide payment services.

Nestlume does not need to store complete payment card information in order to process your order.

10. Shipping and Delivery Providers

To fulfill your order, we may provide shipping-related information to carriers, fulfillment providers, or other service providers.

This information may include your name, shipping address, phone number, email address, order details, and tracking information where necessary for delivery.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, online transaction, or electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and other personal information.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide customer support

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Meet accounting, tax, legal, and regulatory obligations

  • Enforce agreements and protect our legal rights

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

13. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal information is collected or used

  • Request information about categories of personal information disclosed to third parties

  • Opt out of certain marketing communications

  • Opt out of certain sales, sharing, or targeted advertising activities where applicable

  • Exercise certain rights regarding automated or targeted advertising where applicable

Some rights may be subject to legal limitations or exceptions.

U.S. privacy laws vary by state, and the rights available to you may depend on your state of residence and the circumstances of the request. Shopify likewise notes that applicable U.S. state privacy laws can provide consumers with different rights and opt-out mechanisms.

14. How to Submit a Privacy Request

To submit a privacy-related request, please contact us using the information below:

Email: info@nestlume.us
Phone: +1 (423) 292-5509

Please include enough information for us to understand your request.

For certain requests, we may need to verify your identity before providing information, making changes, or completing a deletion request. This is intended to help protect your personal information from unauthorized requests.

We will process valid requests within the time required by applicable law.

15. California and Other U.S. State Privacy Rights

Certain U.S. states have enacted privacy laws that provide residents with additional rights regarding their personal information.

Depending on the applicable law, these rights may include access, correction, deletion, portability, and opt-out rights relating to certain uses or disclosures of personal information.

Where required by applicable law, Nestlume will provide appropriate notices and mechanisms for exercising these rights.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

16. Children's Privacy

Our website is intended for general audiences and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13 without legally required parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

17. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

Nestlume is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. International Data Processing

Although Nestlume primarily operates in the United States, certain service providers or technology platforms we use may process or store information in locations outside your state or country.

Where applicable, such processing will be conducted in accordance with relevant contractual, technical, and legal requirements.

19. Do Not Track Signals

Some browsers provide a "Do Not Track" feature.

Because there is currently no single industry-wide standard for responding to all Do Not Track signals, our website may not respond to such signals in every circumstance.

Where applicable law requires us to recognize a privacy preference signal, we will handle it in accordance with applicable requirements.

20. Changes to This Privacy Policy

Nestlume may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the beginning of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

21. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Store Name: Nestlume
Website: nestlume.us
Phone: +1 (423) 292-5509
Email: info@nestlume.us
Address: 3801 Needham Dr, Kingsport, TN, 37664-3842, United States

We will make reasonable efforts to respond to privacy-related questions and requests in accordance with applicable law.