Shipping policy

Last Updated: September 28, 2026

Nestlume is committed to providing a clear and reliable shipping experience for customers purchasing blankets and other products from our online store. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Area

Nestlume currently ships orders within the United States.

Shipping availability may vary depending on the destination, product, or other delivery conditions. If shipping is unavailable for a particular address, this will be indicated during checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding major U.S. holidays.

Processing time includes reviewing the order, preparing the products, packaging the order, and preparing it for shipment.

Orders placed during weekends or holidays will generally begin processing on the next business day.

During periods of unusually high order volume, promotions, holidays, or other circumstances that affect fulfillment operations, processing may take additional time.

3. Standard Shipping Time

After an order has been processed and handed over to the shipping carrier, standard delivery generally takes approximately 3–7 business days.

Estimated total delivery time is therefore approximately 4–10 business days, including order processing.

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before the order is completed.

Shipping costs may vary depending on the order, destination, package size, weight, and available shipping service.

If free shipping is offered for a particular order or promotion, the applicable eligibility requirements will be displayed on the website or during checkout.

5. Order Confirmation

After your order is successfully placed, you will receive an order confirmation using the contact information provided during checkout.

Please review your order details, including your shipping address, as soon as possible.

If you notice an incorrect address or other important information, contact us promptly at info@nestlume.us. We will make reasonable efforts to assist with changes before the order enters processing or shipment preparation.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may require some time to become active after the carrier receives and scans the package.

Customers can use the tracking information provided to monitor the progress of their shipment.

Please note that tracking updates are provided by the shipping carrier and may occasionally take time to update.

7. Delivery Delays

Delivery estimates are provided for general guidance and may be affected by circumstances outside Nestlume's reasonable control.

Possible causes of delays may include:

• Severe weather

• Carrier service interruptions

• Holidays and peak shipping periods

• Transportation delays

• Incorrect or incomplete shipping information

• High package volumes

• Unexpected operational issues

If a package is delayed, please check the tracking information first. If the tracking information has not updated for an extended period or you believe there may be an issue with your shipment, contact us at info@nestlume.us.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you contact us before your order has been processed, we will make reasonable efforts to update the shipping information when possible.

Once an order has been processed, packed, or shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if a new shipment is requested.

9. Lost or Missing Packages

If tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or the applicable carrier.

If the package still cannot be located, contact us at info@nestlume.us with your order number and shipping information so we can review the situation and provide the appropriate next steps.

If a package is confirmed as lost during transit, Nestlume may work with the shipping carrier to investigate the shipment and determine whether a replacement or refund is available.

10. Damaged Packages

If your package arrives visibly damaged, please inspect the products as soon as possible.

If a blanket or other product arrives damaged, contact us at info@nestlume.us and provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the packaging, if applicable

This information helps us review the issue and determine the appropriate resolution.

11. Multiple Items in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on inventory, packaging, fulfillment arrangements, or shipping requirements.

If items are shipped separately, you may receive more than one tracking number or more than one delivery.

12. Shipping and Returns

Shipping information does not replace our Return & Refund Policy.

If you receive an incorrect, damaged, defective, or otherwise eligible product, please review our Return & Refund Policy for information about return requests, replacements, and refunds.

13. Order Cancellation Before Shipment

If you need to cancel or change an order, contact us as soon as possible at info@nestlume.us.

Cancellation or modification requests can generally only be accommodated before an order enters processing, packing, or shipment preparation.

Once an order has been shipped, it generally cannot be canceled through the order cancellation process. In that situation, the applicable return policy may apply.

14. Refused or Undeliverable Packages

If a package is refused by the recipient or returned to us because it cannot be delivered due to an incorrect address, incomplete address, or other customer-provided delivery information, additional shipping costs may apply if the order needs to be reshipped.

Any refund or reshipment will be reviewed based on the circumstances of the order and our applicable policies.

15. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Store Name: Nestlume
Website: nestlume.us
Phone: +1 (423) 292-5509
Email: info@nestlume.us
Address: 3801 Needham Dr, Kingsport, TN, 37664-3842, United States

We recommend contacting us as soon as possible if there is an issue with your order or delivery so that we can review it promptly.