Refund policy

Last Updated: September 28, 2026

At Nestlume, we want you to feel confident when purchasing blankets and other products from our store. If your purchase does not meet your expectations, you may be eligible to request a return or refund according to the conditions below.

1. Return Period

You may request a return within 30 days from the date your order is delivered.

To start a return, please contact us at info@nestlume.us within the 30-day return period and provide your order number and the reason for the return.

Returns requested after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the product should meet the following conditions:

• The item must be unused and in its original condition.

• The blanket must not have been washed, cleaned, altered, or damaged after delivery.

• The product should be free from stains, makeup, cosmetics, food, pet hair, smoke, perfume, or other odors.

• Original product tags and labels should remain attached when applicable.

• The product should be returned with its original packaging when reasonably possible.

• The item must not show signs of excessive handling or use.

Because blankets are textile products, we recommend checking the product carefully before washing or using it. Washed or visibly used blankets may not qualify for a return unless the item is defective or was received incorrectly.

3. Items That May Not Be Eligible for Return

Certain items may not be eligible for return, including:

• Final sale or clearance items when clearly identified as non-returnable

• Products that have been washed or cleaned

• Products that have been used extensively

• Products damaged after delivery due to improper use or care

• Products returned without required information

• Items that are materially different from their original condition due to customer handling

If a particular product has different return conditions, those conditions will be communicated on the applicable product page or at checkout.

4. Returns Due to Change of Mind

If you simply change your mind, order the wrong size, select the wrong color or style, or no longer want the product, you may request a return within the applicable return period if the item meets our return conditions.

For these returns, the customer is generally responsible for the cost of return shipping.

Original shipping charges, if any, may not be refundable for change-of-mind returns.

5. Damaged, Defective, or Incorrect Items

If you receive a blanket or other product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging when relevant

Depending on the circumstances, Nestlume may provide a replacement, exchange, refund, or another appropriate resolution.

For products that arrive damaged or defective, please do not wash, alter, repair, or otherwise modify the product before contacting us, as this may make it more difficult to determine the original condition.

6. How to Request a Return

To request a return, please email:

Email: info@nestlume.us

Please include:

• Order number

• Customer name

• Product you wish to return

• Reason for the return

• Photos, if applicable

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send a product back to the address listed in our contact information unless we specifically provide that address as the authorized return address.

7. Return Shipping

For returns caused by a change of mind, incorrect selection, personal preference, or other customer-related reasons, the customer is generally responsible for return shipping costs.

If the return is caused by an incorrect, damaged, or defective product, Nestlume will review the situation and may provide an appropriate return shipping solution when applicable.

Return shipping costs are not automatically refundable unless otherwise stated or required by applicable law.

8. Return Packaging

Please package the returned item securely to help prevent damage during transportation.

Customers are responsible for ensuring that the returned product is properly packaged and addressed according to the return instructions provided by Nestlume.

Nestlume is not responsible for damage caused by insufficient packaging during a customer-arranged return shipment.

We recommend using a shipping service that provides tracking and keeping proof of shipment until the return has been completed.

9. Return Inspection

Once we receive the returned product, it may be inspected to confirm that it meets the return requirements.

The inspection may consider:

• Product condition

• Signs of use

• Washing or cleaning

• Stains or odors

• Damage

• Missing tags or packaging

• Whether the returned item matches the original order

If the returned product does not meet the applicable return conditions, the return may be declined or the refund may be reduced where permitted by applicable law.

10. Refunds

Once an eligible return has been received and inspected, we will process the applicable refund.

Approved refunds are generally issued to the original payment method used for the purchase.

The amount refunded may include the eligible product purchase price. Original shipping charges may not be refundable for change-of-mind returns.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer after Nestlume processes the refund.

11. Partial Refunds

In certain circumstances, a partial refund may be considered if an item is returned with minor issues that affect its condition but does not completely prevent resale, where permitted by applicable law.

Any adjustment will be reviewed based on the condition of the returned product.

12. Exchanges

If you would like a different product, color, or other available option, please contact us before returning the item.

Exchanges may be available depending on product availability and the circumstances of the request.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

13. Late or Missing Refunds

If you have been notified that your refund has been processed but the money has not yet appeared in your account, please first check your bank account, credit card account, or payment provider.

Processing times vary between financial institutions.

If you still have not received your refund after the applicable processing period, please contact us at info@nestlume.us with your order number so that we can review the refund status.

14. Refused or Undeliverable Packages

If an order is returned to Nestlume because the package was refused, the shipping address was incorrect or incomplete, or the package could not be delivered for reasons related to the customer-provided information, additional shipping costs may apply if a replacement shipment is requested.

Any refund will be reviewed according to the circumstances of the order and this Return & Refund Policy.

15. Return Address

Do not send returns to our business address unless our customer service team specifically instructs you to do so.

An authorized return address and return instructions will be provided after your return request has been reviewed and approved.

16. Legal Rights

This policy does not limit any rights or remedies that you may have under applicable consumer protection laws.

Where applicable law provides consumers with rights that differ from or exceed the terms of this policy, those legal rights will apply.

17. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or other order issues, please contact us:

Store Name: Nestlume
Website: nestlume.us
Phone: +1 (423) 292-5509
Email: info@nestlume.us
Address: 3801 Needham Dr, Kingsport, TN, 37664-3842, United States

Please contact us before sending any return so that we can provide the correct return instructions and help ensure that your request is processed properly.